IT Service Desk

We provide a wide range of technology support for all Mountwest students, faculty, and staff. Need assistance? Please submit a support ticket below.

Be sure to select the correct ‘Help Topic’ & provide complete information so that our Help Desk can effectively meet your needs. You may also send an email to and a support ticket will automatically be created. When reviewed, it will be forwarded to the appropriate department.

Contact Us

Location: 1st Floor, Student One-Stop
Phone: (304) 710-3470
Hours: Monday – Thursday 8am-6pm, Friday 8am-4pm

Self-Service Password Reset

If you forgot your password, please follow the link below to get back into your account.

IT Help Desk
Can help with:

• MyMCTC Support

• Email and Microsoft 365 Support

• Technical assistance with SSO username and password, MFA

• Connecting to MCTC WIFI

• Setting up email on mobile devices

• Downloading software

Mountwest Student Laptop Program

Applications are available for the Mountwest Student Laptop Rental Program. If you are an eligible* student enrolled for courses, Mountwest will provide you with a laptop to help with your technology needs free of charge.
Student Services will begin verification of eligibility prior to the beginning of the semester. If approved, students will be contacted to schedule a pickup time.
Terms & conditions apply. Laptops must be returned on or before the date agreed upon in the Mobile Computing Device Agreement.
Please contact Bobbi Setser in Student Services for questions or inquiries.

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