IT Help Desk

“Have you tried turning it Off and then On again?”

IT Services provides a single point of contact for the technology needs of Mountwest students, faculty, and staff. The IT HelpDesk provides phone, email and walk-in support for a variety of technology services. The IT HelpDesk does not support personal or home computers of faculty or staff.

Contact the Help Desk

Location: Main Campus Room G12 or Student Services OneStop Area
Phone: (304) 710-3470
Hours: Monday – Friday 8am-6pm

MCTC Ticket System

Email the Help Desk

Self-Service Password Reset

MFA (Multi-Factor Authentication) is required in order to use Self-Service Password Reset.

Meet Your IT Support Team

Kim Schroeder
Blackboard Admin / Director of Distance Education
Phone: 304-710-3428
Hours: 8am - 5pm

Can help with anything related to Blackboard, including:

• Logging into Blackboard

• Logging into the Blackboard App Using Zoom in Blackboard (to find Live Remote classes and recordings)

• Using Blackboard (submitting assignments, etc.)

• Using ConnectYard

• Using Proctortrack (if required by a class)

• Can be available via Zoom by appointment to help troubleshoot technical difficulties via screen sharing and remote access. Email to set up an appointment.
Jason Leaor
IT Consultant, Sr
Phone: 304-710-3471
Hours: 8am-4:30pm

Can help with:

• Obtaining email address

• Email password reset

• Logging into email

• MyMCTC password reset

• MyMCTC general help

• Installing Microsoft office 365 (Free)
IT Help Desk
Hours: 8am - 6pm

Can help with:
• Logging into Mountwest email

• Logging into MyMCTC (can be used to access Blackboard)

• Logging into Mountwest WiFi

• Logging into on-campus computers Other IT needs, such as:

• Installing Microsoft Office 365 getting technology needed for a class (e.g. laptops)

Mountwest Student Laptop Program

The Mountwest Student Laptop Program applications are available now. Verification of eligibility will begin before the semester begins and students will be contacted to schedule a pickup time. 

Students will receive a copy of the Mobile Computing Device Program guidelines and sign a Mobile Computing Device Program Agreement. 

Need help with an online course?

Please contact the Director of Distance Education, Kim Schroeder or 304-710-3428

Learn more from our short video!

Need some virtual help?

Click one of the links to speak with our support staff for virtual academic support

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