IT Service Desk

IT Services provides a single point of contact for the technology needs of Mountwest students, faculty, and staff. The IT Service Desk provides phone, email and walk-in support for a variety of technology services. Please be aware that the IT Service Desk does not support personal or home computers.

Contact the IT Service Desk

Location: Main Campus Room G12
Phone: (304) 710-3470
Email: helpdesk@mctc.edu
Hours: Monday – Friday 8am-6pm

MCTC Ticket System

Email IT Service Desk

Self-Service Password Reset

MFA (Multi-Factor Authentication) is required in order to use Self-Service Password Reset.

Meet Your IT Support Team

Kim Schroeder

Blackboard Admin / Director of Distance Education

Phone: 304-710-3428
Email: schroederk@mctc.edu
Hours: 8am - 5pm

Can help with anything related to Blackboard, including:

• Logging into Blackboard

• Logging into the Blackboard App Using Zoom in Blackboard (to find Live Remote classes and recordings)

• Using Blackboard (submitting assignments, etc.)

• Using ConnectYard

• Using Proctortrack (if required by a class)

• Can be available via Zoom by appointment to help troubleshoot technical difficulties via screen sharing and remote access. Email to set up an appointment.

IT Help Desk

Phone:
304-710-3470
Email: helpdesk@mctc.edu
Hours: 8am - 6pm

Can help with:
• Logging into Mountwest email

• Logging into MyMCTC (can be used to access Blackboard)

• Logging into Mountwest WiFi

• Logging into on-campus computers Other IT needs, such as:

• Installing Microsoft Office 365 getting technology needed for a class (e.g. laptops)

Mountwest Student Laptop Program

The Mountwest Student Laptop Program applications are available now. Verification of eligibility will begin before the semester begins and students will be contacted to schedule a pickup time.

Students will receive a copy of the Mobile Computing Device Program guidelines and sign a Mobile Computing Device Program Agreement.