IT Service Desk

We provide a wide range of technology support for all Mountwest students, faculty, and staff. Need assistance? Please submit a support ticket below.

Be sure to select the correct ‘Help Topic’ & provide complete information so that our Help Desk can effectively meet your needs. You may also send an email to helpdesk@mctc.edu and a support ticket will automatically be created. When reviewed, it will be forwarded to the appropriate department.

Contact Us

Location: 1st Floor, Student One-Stop
Phone: (304) 710-3470
Email: helpdesk@mctc.edu
Hours: Monday – Thursday 8am-6pm, Friday 8am-4pm

Self-Service Password Reset

If you forgot your password, please follow the link below to get back into your account.

IT Help Desk
Can help with:

• MyMCTC Support

• Email and Microsoft 365 Support

• Technical assistance with SSO username and password, MFA

• Connecting to MCTC WIFI

• Setting up email on mobile devices

• Downloading software

Mountwest Student Laptop Program

The Mountwest Student Laptop Rental Program is open to currently enrolled students. Terms & conditions apply.


Please contact the IT Helpdesk for questions or inquiries.

This site collects Cookie Data