Increasing complexities in the business environment have created the need for individuals who possess a greater diversity of skills. Interpersonal, communication, analytical, decision-making, customer service, and computer skills are essential for success in business.
Students completing these courses will be proficient in all facets of communication and will tailor their communication skills to the call center environment. This program provides students with a deeper knowledge of current contact center management topics, operations and practices. Courses focus on the analytical skills to determine the needs of the call center industry and problem-solving skills to apply management to meet those requirements. Emphasis is placed on communication, teamwork, ethics, and the skills for managing diversity within the contact center industry.
What You’ll Learn
A concentration in Call Center Supervision is designed to train students who seek management positions in a call center or the teleservice industry. Upon completion of the Associate in Applied Science Degree in Management Technology, the graduate will be able to demonstrate fundamental supervisory skills; apply knowledge of business computer software to business activities; apply relevant mathematical skills to business activities; demonstrate a working knowledge of ethical, legal and social skills that relate to the business environment; make decisions after gathering and analyzing information; prepare and present written and oral communication; and demonstrate knowledge specific to the specialized option. See the current advising sheet for more details.
Credits Required: 60 hours
Credential Earned: Associate of Applied Science
The Management Technology program provides these skills and prepares students for entry-level positions in organizations with career paths that eventually lead to supervisory and management positions. The program also prepares employed individuals for upward mobility within their organization. The flexibility of the Management Technology curriculum allows students to tailor a course of study to meet their own career goals and interests.