IS FAQ

In effort to provide the best service possible we have developed this list of Frequently Asked Questions (FAQs), while this is not an exhaustive list we encourage you to check for a possible answer to your question(s).

I need my username and password to log in to a campus computer.

A username and password can be acquired by visiting the IT Help Desk in room 108 of the main campus building.  Students who are not commuting to campus can contact the Help Desk during our normal hours (Monday-Thursday, 8:00 a.m. to 6:00 p.m.) at (304) 710-3470. 

I need my e-mail account information (username/password).

E-mail account information can be acquired by visiting the IT Help Desk in room 108 of the main campus building. Students who are not commuting to campus can contact the Help Desk during our normal hours (Monday-Thursday, 8:00 a.m. to 6:00 p.m.) at (304) 710-3470.

I have attempted to log in to myMCTC Self-Service and it now says, "pin disabled."

To have you myMCTC pin reset visit the IT Help Desk in room 108 of the main campus building.  Students who are not commuting to campus can contact the Help Desk during our normal hours (Monday-Thursday, 8:00 a.m. to 6:00 p.m.) at (304) 710-3470.

I have been using my MCTC.edu e-mail, but now I can't log in.  I need my e-mail password reset.

Password resets can be requested by visiting the IT Help Desk in room 108 of the main campus building.  Students who are not commuting to campus can contact the Help Desk during our normal hours (Monday-Thursday, 8:00 a.m. to 6:00 p.m.) at (304) 710-3470. 

I am a new student starting an online class, I am concerned that when I try to access blackboard there are no classes /or/ my access is denied.

Access to online classes is not available until the morning a semester starts.  If after the start of classes you are still having issues with access to online classes please contact the Help Desk during our normal hours (Monday-Thursday, 8:00 a.m. to 6:00 p.m.) at (304) 710-3470 or by visiting room 108 in the main MCTC building.

I lost my schedule how can I get a copy?

You can access you schedule by logging on to the myMCTC Self-Service page using your MCTCID and PIN.  Once logged in click the Student & Financial Aid Information link.  Then click the Registration link followed by the link labeled Student Schedule by Day & Time.  Your schedule will then be displayed

I need a student ID made how do I go about getting one?

To have an ID made visit the Help Desk during our normal hours (Monday-Thursday, 8:00 a.m. to 6:00 p.m.) located in room 108 of the main MCTC building.

I lost my student ID can I get a new one? 

To have a replacement ID made visit the Help Desk during our normal hours (Monday-Thursday, 8:00 a.m. to 6:00 p.m.) located in room 108 of the main MCTC building at a cost of $20.