FAQ

Cashier’s Office FAQs

How do I view my bill? Your electronic bill can be viewed by logging into your myMCTC Self-Service, selecting ‘Student and Financial Aid Information’, ‘Payment and Account Information’, and ‘View Your Electronic Bill.’ You should then see all bills that have been generated for you.  Be sure to select the most recent bill.  You can also view your Account Summary by Term by selecting ‘Account Summary by Term’ instead of ‘View Your Electronic Bill’ under the ‘Payment and Account Information’ screen.  Billing statements are not mailed out.  Failure to receive a billing statement will not be accepted as a reason for missing the payment deadline.

Is there a payment plan? If you are unable to pay in full, MCTC offers payment plans.  Contact the Cashier's Office for information, 304-710-3480.  A 10% deferred payment participation fee would be charged to the student account.  Payment plans are only offered for the Fall and Spring semesters.

There is also a Financial Aid Payment Plan for students who have completed all requirements for Financial Aid but whose aid will not pay to their account by the tuition deadline.  Eligibility for this payment plan must be determined by a Financial Aid counselor who must send an email to .(JavaScript must be enabled to view this email address)stating that the student is eligible for this payment plan.  It is the student’s responsibility to ensure that their financial aid pays to their account by the extended due date stated on the payment plan agreement or their classes will be dropped for nonpayment and a late fee will be charged.

How can I pay? Payments can be made at the Cashier’s Office windows by cash, check, or money order.  Debit/credit cards are NOT accepted at the Cashier’s Office windows.  Debit/credit card payments can be made by logging onto your myMCTC Self-Service, selecting ‘Student and Financial Aid Information’, ‘Payment and Account Information’, and ‘Make secure on-line credit card payments.’  There will be two screens of information for you to fill out, including your credit card information and payment amount.  Make sure that you get a confirmation number at the end and print for your records.  Payments may also be mailed to:         

MCTC Business Services
Attn: Cashier’s Office
P.O. Box 1539
Huntington, WV 25716-1539

When is tuition due? On average, tuition is due 2 to 3 weeks before class starts each semester.  If the student has not satisfactorily taken care of their account, they will be dropped from all classes for non-payment.  Fees will be charged for non-enrollment. 

What if my tuition is covered by a third party? If your tuition is covered by a third party, such as WV, KY, OH, or Division of Rehabilitation Workforce, it is your responsibility to work with your third party contact and the Cashier’s Office to ensure that the Cashier’s Office has received the appropriate paperwork in order for your tuition to be covered.  It is important to understand that it is the student’s responsibility to ensure the appropriate paperwork is received by the Cashier’s Office prior to the tuition due date for each semester to avoid being assessed a late fee or being dropped due to nonpayment.

What if I have financial aid? It is your responsibility to ensure with the Cashier’s Office that your financial aid is showing on your student account as authorized prior to the tuition due date for each semester.  Failure to do so could result in your account being assessed a late fee and your courses being dropped due to nonpayment.

What if I am dropped for nonpayment? You will have to pay the $25 late fee that has been assessed to your account for failure to make payment by the due date.  If you wish to be reinstated into your courses, you will have to pay a $50 reinstatement fee to the Cashier’s Office and then request reinstatement into your courses with the Registrar’s Office.

When will I receive my financial aid refund? Once the semester starts, refunds for overpayment are posted to student accounts within 4 to 5 weeks after classes start.  All refunds are handled through HigherOne.  You will receive an email at your MCTC email whenever a refund is available for you.  It is important that you check your MCTC email regularly.  If you do not know how to access your MCTC email, please contact the IT Help Desk.

How will I receive any refunds due to me?  If you are due a refund, you will receive a Higher One Easy Refund card in the mail at your permanent address on file with MCTC in a lime green envelope.  You will need to follow the instructions included with the card and go online to select your refund preference.  Through Higher One, you will be able to choose the option your refund is made available to you including a deposit to your Higher One Easy Refund card, a direct deposit to a bank account, or a paper check.  It is important that student’s permanent address on file with MCTC is correct to avoid delays in receiving your Higher One Easy Refund Card in the mail.  You must receive this card in the mail to select your refund preference.

What do I do if I lost my Higher One card or never received one? If you have not activated your Higher One refund card and you lost it or never received it, there is a $20 charge to order a new card.  You would need to come to the Cashier’s Office and pay the $20 fee and request that a new card be sent you.  If you have already activated your Higher One card and you lose it, you would need to contact Higher One at 1-877-327-9515.  There will be a $20 fee payable to MCTC to order a replacement card in this situation.

Can I get a book voucher? Book vouchers are available to students who have authorized financial aid available above their tuition.  Book vouchers are only available during certain dates that will be posted on the MCTC website at the beginning of each semester.

What if I decide I do not want to take a class/classes at MCTC?  It is your responsibility to drop any course(s) you do not wish to take to avoid receiving a failing grade for the course.  Failure to attend does not drop you from your courses or reduce your liability for paying your tuition.  Courses must be dropped prior to the start of the semester in order to receive a 100% refund of tuition charges.  There are no refunds for partial withdrawal from course(s). 

How do I print? You can purchase a print card at the Cashier’s Office windows.  The first card is free, and you can add between $1.00 and $10.00 to it in one dollar increments.  It costs $0.10 to print one page.  If you lose your first print card, there is a $2.00 charge for any additional print cards.

Can I have change? We can only provide change to those students needing exact change for the Admissions Fee.  We cannot provide change for the vending machines or the parking meters.

How much is the graduation fee?The graduation fee is $20, which can be paid in the Cashier’s Office by cash, check, or money.  A check may also be mailed in.  If you wish to pay by credit card, please notify a Cashier to place the fee on your account, so that you can make the payment online.  In addition to paying the fee, you must fill out a graduation application with Student Services, located in Room 101.

How much is the transcript fee? The transcript fee is $6, which can be paid in the Cashier’s Office by cash, check, or money order.  You must also fill out a transcript request with the Registrar’s Office.

If you have questions about your tuition and fees or any financial holds on your account, feel free to visit us at the Cashier’s Office, call us at 304-710-3480, or email us at .(JavaScript must be enabled to view this email address).